What to Expect When Working with a Creative Agency


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Like any other new experience, choosing to work with an agency for the first time (or choosing a new one) can be daunting. But knowing what to expect can make the process a lot more comfortable. Let’s look at what being your agency partner means to us and how our values are reflected throughout the relationship we’ll build together.


We’re Here to Get to Know You

You can expect to spend lots of time talking with us. We simply can’t take care of and grow your brand as strangers. That’s why AOR places so much emphasis on our Discovery Workshops. It’s how we learn what questions to ask, what guardrails to put in place, what success looks like, and what goals we should be working towards together. We tailor our Discovery Workshops to your needs and they can range anywhere from hour-long ‘get to know you’ chats to whole-day interactive sessions full of exercises and discussions.


We’re Here to Share with You

When we enter into a partnership, that goes both ways. We won’t be gatekeeping knowledge or best practices. We share our wealth of experience with you so that you can learn from us and understand the choices we make. This helps you steer clear of common pitfalls or misinformed decisions. We’ve spent 30 years looking at exciting creative ideas, mastering media, and concocting sticky strategies — we know what works and what doesn’t. From media placements to design choices, you’ll never be left wondering “why?”.


We’re Here to Push You

No one knows your brand better than you do. But with an outsider’s perspective, we can approach your challenges with new thinking and fresh ideas. We’ll pitch new ideas and out-of-the-box thinking meant to push you out of your comfort zone and get noticed in new ways. Big things (and growth) happen when you find the courage to make yourself uncomfortable.

When you work with an agency, there’s no menu to point to before sitting back and waiting for results to arrive. We call ourselves partners because this truly is a partnership.

We’re going to ask you tough questions. But promise to listen. Really listen.

We’re going to ask you to do homework. But we promise that everything we ask you to do brings us closer to the finish line.

We’re going to ask you to be honest. But we promise each conversation will make the work better.

AOR Value #1 — Dare To…
We believe in embracing change, pushing boundaries, and innovating whenever possible. We take a bold approach and always ask ourselves ‘What If?’


We’re Here to Be Pushed

While us pushing may sound scary, it really isn’t. We want you to succeed and that means introducing you to new thinking. But at the end of the day, it’s your brand! We want to deliver work that gets you excited. That means we encourage you to push back and continue to educate us when something doesn’t feel right.

AOR Value #2 — Keep it Real
Fostering great relationships is all about building two-way trust through honest conversations. We keep it candid (and respectful) at all times.


We’re Here to Grow Together

We look at all of our relationships in the long term. Just one project is never our goal. We want to get to a place where we can move in lockstep, growing and adapting to the ever-evolving marketplace together.

AOR Value #3 — Believe in We
We’re here to bring our two teams together into one, working toward the same goals. We make each other successful by believing we are stronger together.


We’re Here to Make Great Things Happen

Your success is our success. And we want to reach it together. Every client relationship is unique in its own way, and we use our experience and expertise to ensure each one is rewarding, fruitful, and fun.

AOR Value #4 — Own It
We treat your business as if it were our own. We deliver on our promises and we invest in each other. No excuses.

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Whether you need a campaign, a brand refresh, new website, or web maintenance and SEO updates, we’re here to support you. If you’re considering an agency, let’s talk about making great things happen, together.

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